Returns and exchanges

You can exchange a ready-to-wear piece within 7 days of delivery if it is unworn, unwashed and has its tags attached. We remake or replace it in the correct size or colourway. If an exchange is not possible, we offer store credit.

Commissioned pieces are cut to one person and cannot be returned for change of mind. Fit is agreed through fittings before completion; see the commission policy.

If anything arrives damaged, faulty or not as described, tell us within 7 days with photographs. We will repair, replace or refund, whichever is appropriate. This is in addition to your rights under Nigerian consumer protection law.

• Message client care on WhatsApp (0703 574 7320) or email hello@glamgirlbysefiya.com with your order reference.
• We confirm the exchange and arrange collection in Lagos, or give you a return address.
• Once we receive and check the piece, we dispatch the replacement within the stated lead time.

Lagos collections for exchanges are free. Outside Lagos and internationally, return shipping is paid by you unless the item is faulty or we sent the wrong item.

Where a refund is due, it goes back to the original payment method within 10 working days of approval. Banks may take longer to show it.