Privacy policy

GlamGirl by Sefiya, Victoria Island, Lagos, is the data controller for personal data collected through this website, our WhatsApp line and our studio. Contact us about privacy at hello@glamgirlbysefiya.com.

• Contact details: name, phone number, email, delivery address.
• Order and commission details: what you bought or commissioned, event dates, payments (we do not store full card numbers; Paystack processes card payments).
• Measurements: body measurements you give us or that are estimated from photographs.
• Messages: enquiries, chat assistant conversations and WhatsApp messages with our team.
• Technical data: basic device and usage information needed to run the site securely, and saved items stored in your own browser.

Photographs taken for phone measurement are used to calculate measurements and are then discarded. We keep the measurements, not the images. We never use them for any other purpose and never share them.

• To fulfil orders and commissions (contract): making, fitting and delivering your piece.
• To answer enquiries (legitimate interest, or steps before a contract).
• To send the style report or private list updates (consent, which you can withdraw at any time).
• To keep financial records (legal obligation).
• To keep the site secure and working (legitimate interest).

Chat conversations are used to answer your question and to improve the assistant’s answers. Please do not share card details or sensitive personal information in chat. If you ask to speak to a person, your name, phone number and the conversation are passed to our client care team. Conversation logs are deleted after 90 days.

• Payment providers (Paystack) to process payments
• Couriers (such as DHL and our Lagos riders) to deliver your order
• Service providers who host the website, send email and provide the chat assistant, under contract and only as instructed
• Authorities where the law requires it

We do not sell personal data.

Some service providers process data outside Nigeria. Where they do, we rely on the safeguards permitted under the Nigeria Data Protection Act, such as contractual protections.

• Order and commission records: 6 years, for tax and accounting
• Measurements: for as long as you are a client, or until you ask us to delete them
• Enquiries: 24 months after the last contact
• Chat assistant logs: 90 days
• Mailing list: until you unsubscribe

You can ask to access, correct or delete your personal data, object to or restrict how we use it, withdraw consent, and receive a copy in a portable format. Email hello@glamgirlbysefiya.com and we will respond within 30 days. You can also complain to the Nigeria Data Protection Commission.

Access to client data is limited to staff who need it. Admin accounts use two-factor authentication, and data is encrypted in transit.

Our services are for adults. We do not knowingly collect data from children under 18 without a parent or guardian.